Frequently Asked Questions

We make the application process simple by offering online applications through our Applicant Web Portal. You may also download an application to fill out and email to info@mybrightpm.com. We strongly recommend completing the application online since we review applications for available homes as they are received. 

Our rental qualifications include meeting income, credit and rental history requirements. Applications are processed in the order that they are received, and all pertinent documentation must be summited with each application. 

Each applicant 18 years of age and older must complete an application to rent and pay $49.00. This fee also applies for co-signers. Once an application is approved, a holding deposit of $500 along with a signed Rental Deposit Contract and Receipt must be submitted to BPM. If the holding deposit is not received in a timely manner, the application will be forfeited. 

Renter's insurance is typically required for rentals managed by BPM. Renter's insurance is usually inexpensive and can be very helpful should you ever need it. Once a resident take possession of a rental property, they are responsible for any damages (whether caused by them or others). 

Pet policies vary by property and owner. Properties allowing pets have specific rules and regulations. For properties that do allow pets, there will be an additional deposit of at least $500 per pet and $250 for each additional pet, including monthly pet rent. For those rental properties where pets are not permitted, limited accommodations will be allowed as required by law.

Monthly rent is accepted through the online Resident Portal or by mail. Payment types accepted include ACH, credit card, personal check, money order or cashier's check. The first month's rent and security deposit are payable only by certified funds.

Utilities are typically paid for by the resident by direct billing from the utility provider (i.e. SMUD or PG&E), or through a bill back program if there are multiple rental units at one property. Inquire with the property manager about a particular listing for specific utilities to be paid by the resident. Utilities where the resident is to be directly billed, the utility must be transferred into the resident's name prior to the move in date, and the account number must be provided to the property manager upon move in.

Information on rent balances, charges and credits on your account may be viewed through the Resident Portal.

Service requests can be conveniently submitted through the Resident Portal. Service requests are reviewed and scheduled as received. Depending on the type of request, there may be delays in completing the work as certain approvals and vendor schedules must be considered. Residents will be financially responsible for any damage caused by them.  

The main reason for a security deposit is to assure that a resident takes reasonable care in their use of a rental property.  Reasonable care means that the property should be returned to the owner in nearly the same condition as it was when originally rented.  This assumes that the resident will need to spend some time and effort in cleaning the property.  The owner much prefers returning your security deposit instead of using some portion of the security deposit for cleaning, repairing damages or other charges (excluding normal wear and tear). 

• Advertisements for vacancies posted on mybrightpm.com, Zillow, Craigslist, and several other subsidiary sites. High resolution photos will be taken of your rental property and resized for applicable advertising platforms.
• A thorough application screening process is conducted and includes income verification, rental history, credit status and eviction history. A third party company is utilized to complete credit and background screening, and a complete listing of application criteria can be found on the Rental Application Criteria Form. 
• Review of the rental agreement with new residents and a move-in inspection of the home with the residents to ensure there are no issues prior to the resident taking occupancy.
• A complete comprehensive property inspection is necessary to ensure residents are abiding by the rental agreement and confirm your investment is being maintained appropriately. Residents will be notified in writing of any violations and owners will receive a report of inspection findings and results. Many local municipalities also require annual inspections to be completed and documented.   
• Management and follow up of maintenance service requests to ensure work is completed along with facilitating after-hours emergencies. Residents will be financially responsible for damages caused by resident.
• Post move out security deposit reconciliation to include gathering bids/invoices for required repairs and deducting from security deposit applicable charges.
• Posting of legal notices (i.e. 3-day notice to pay rent and/or quit). Eviction costs to be paid by property owner.​
• Rental income will be deposited into owner’s account monthly. A monthly owner’s property statement and year-end statements will be provided each month via email. Owner will be provided login credentials to view property information through our web portal. 

We have relationships with many professional vendors in all types of property maintenance. All maintenance requests will be scheduled through the online portal, email or by phone. Bright Property Management will utilize the appropriate vendor(s) to complete repairs in a timely and professional manner, including after-hours emergency services. Residents will be financially responsible for damages caused by them, while repairs or replacements attributed to normal wear and tear will be the responsibility of the property owner.  

Please contact us for our current fee structure.

While pricing and property condition are main elements in renting a property quickly, there is one attribute that sets apart Bright Property Management from others; Lead Management. How a prospect is handled from the first contact with a manager to signing their name on the lease is incredibly important. We respond quickly to prospect inquiries and ask pre-qualifying questions to gain a better idea of their needs. Regular follow up by email and phone will be conducted is conducted to ensure prospects are not forgotten and rent elsewhere. Bright Property Management employs leasing strategies that have been practiced and refined over decades, and this is what really separates us from other management companies. A rigorous prospect management structure is required to fill vacancies quicker and maximize profit as vacancy loss is something you cannot replace.​